Delivery & returns.
We want every SAIBAAN order to feel right. Here’s what to expect, and how we’ll help if it doesn’t.
Simple delivery pricing
Delivery is Rs. 250 when your items subtotal is below Rs. 5,000. Orders with an items subtotal of Rs. 5,000 or more ship free. Cash on delivery is available.
Once your order is placed, you can follow its progress on our order tracking page using your order ID and the email address or phone number used at checkout.
Returns & exchanges
Contact us within 7 days of receiving your order to request a return or exchange. Items should be unworn, unwashed and unaltered, with their original tags and packaging. Exchanges depend on stock availability.
For a size exchange or change of mind, the customer covers return delivery. If we sent the wrong item, or it arrived damaged or faulty, contact us and we’ll arrange the return or replacement delivery at our cost.
Please get in touch before sending anything back so we can share the correct return instructions. For a damaged or incorrect order, contact us as soon as possible and include your order ID and clear photos; reporting within 48 hours helps us resolve it quickly.
When a refund is approved
We’ll inspect the returned item and let you know the outcome. Approved refunds are issued within 7 business days. For cash-on-delivery orders, our team will arrange a bank or mobile-wallet transfer and confirm the details with you directly.
Shipping charges are refunded when the return is due to an incorrect, damaged or faulty item. For other returns, the original delivery charge is not refundable.
Need a hand?
Share your order ID and we’ll help you with the next step.
This store policy does not limit any rights you may have under applicable consumer-protection law.